Frequently Asked Questions

Online Workshops

Can I download the streaming videos from the Workshop?


Yes. The videos on our website that are available for download are the "Unlimited Viewing" purchases, "LPADs" (Live Plein Air Demo) recordings, and our "Online Workshop" recordings. After purchasing or obtaining a link to a streaming video either from our Online Workshops, Live Demos, or simply purchasing a recording from our website, and the video is in play mode, hover your cursor over the video, and you'll see a "share" icon in the top left corner. To download your video, click on the "share" icon. A download option will appear on your monitor. THE RAW RECORDINGS: Via email, you'll be receiving a link to watch our class recording within 24 hours after the live class has taken place. On occasion, we need up to 48 hours, but that is rare. This recorded version would be the unedited raw wi-fi recording that we make accessible if you missed the live class. After the entire workshop has completed, you'll then have access to our High Definition recordings indefinitely. THE HIGH DEFINITION RECORDINGS: Your Online Workshop will come with specific streaming and downloading terms for our high definition recordings. As of this date, ALL of our Online Workshops come with the offer to stream and/or download the class recordings forever. We send out an email to you approximately two weeks after your workshop has ended. This email contains a COUPON CODE with instructions on how to access your recording and download or stream the recordings indefinitely via your video library on CLEENG. (Cleeng is our video publishing platform where you can create a free account to access your streaming videos forever. The email we send you will come with complete information about creating a Cleeng account.) Your coupon code will never expire and you'll only need to activate it once. We recommend you do it as soon as you receive your email so that you don't forget or lose the email!




When will I receive instructions on how to access the recordings for the Online Workshop I just participated in?


If you are participating in a workshop that included structured homework critiques, ie procreate or photoshop critiques in a private setting, then we will be sending you an email on how to unlock the course HD edited recordings by using a personal redemption code. Full instructions will be included in the email we'll send out on how to stream and download your online course videos just as soon as the videos are ready. This may take 1 to 2 weeks time from the last day of the workshop as we process our videos for higher resolution. If two weeks have passed and you have not received our email, please check your spam folder. It will be coming from Peggi Kroll Roberts or Ray Roberts, (depending on who your instructor was) with the email address: 'rayontheroadpainting@gmail.com'. The subject line will contain this phrase: " Watch or Download your Class Recordings".




My Online Workshop just ENDED. How long do I have to post my homework assignment in the private forum?


If you want your homework assignment to be critiqued, you'll have up to 5 days to post it until 5pm PST, ie. if your workshop ended on a Monday, then you'll have until Saturday at 6pm PST to post. Your instructor will give critiques during and up to 24 hours after the cut off time. The private forum will be available for reading and review to the students for 2 weeks after the last air date.




How long do I have to post my homework assignments DURING Online Workshops?


If you want your homework assignment to be critiqued, you'll have up to 5 days to post it until 5pm PST, ie. if your class ended on a Monday, then you'll have until Saturday at 5pm PST to post. Your instructor will give critiques during the entire workshop and after the last class, up to 24 hours after the cut off time. We are no longer allowing homework assignments from previous weeks to be posted during your workshop. If you couldn't get your homework finished within the 5 day period, feel free to post it in the Facebook group at the end of the workshop. This is an optional group that you'll be invited to join when your course ends.




Where do I find information about the Online Course I signed up for?


If you're signed up in an Online Course, you'll recieve all the necessary info about the course via email. But we also post pertinent information on site member account pages for ease of keeping track of your workshop information. To access, you'll need to either create a member account or sign in to your existing account on our website. (Note: registering for an Online Course or Demo with us doesn't mean you automatically have an account page, you'll need to manually sign up.) TO CREATE AN ACCOUNT

  • Click Member Log In in the top right corner of the webpage header.
  • Select, " Sign Up", where it says, " New to This Site".
  • Use the same email address you used when purchasing Online Workshops and Products from our webstore.
When you return to the Kroll Roberts Studio Website again, log in using the same email address you used to create your account. Click on the 'arrow' by your name for the drop down menu of choices to view selections on your account page. Select, " Online Instruction | Forum". This is where you'll find your Online Workshop information. It is also where you will find the entry into our private forum. TO LOG IN TO EXISTING ACCOUNT
  • Click Member Log In in the top right corner of the webpage header.
  • Log in using the same email address you used to create your account.
Click on the 'arrow' by your name for the drop down menu of choices to view selections on your account page. Select, " Online Instruction | Forum". This is where you'll find your Online Workshop information. It is also where you will find the entry into our private forum.




I've never used Zoom to join a meeting. Is there anything I should know?


It's easy to join a Zoom meeting. You can learn how to join by watching this quick tutorial on Zoom: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-




How do I join a Zoom meeting using Windows on my PC?


LOGGING IN WITH WINDOWS 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting > Join.
Note: You can join a meeting with or without signing in. 5. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Also select if you would like to connect audio and/or video (in our conference rooms, you'll want to have your video turned OFF so that you are only looking at US. If your video is turned on, then we will see you via your computer's camera.) Select Join. 6. Leave the "don't connect to audio" box unchecked and the "turn off my video" box checked. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting using Mac?


LOGGING IN USING A MAC 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting > Join.
Note: You can join a meeting with or without signing in. 5. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Also select if you would like to connect audio and/or video (in our conference rooms, you'll want to have your video turned OFF so that you are only looking at US. If your video is turned on, then we will see you via your computer's camera.) Select Join. 6. Leave the "don't connect to audio" box unchecked and the "turn off my video" box checked. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting using an iPhone?


LOGGING IN WITH YOUR iPHONE 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting > Join.
Note: You can join a meeting with or without signing in. 5. Select Join. 6. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting using an Android phone?


LOGGING IN WITH YOUR ANDROID PHONE 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting
Note: You can join a meeting with or without signing in. 5. Select Join. 6. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Keep "Don't Connect to audio" in the OFF position so that you can hear us. But, be sure to select, "Turn Off My Video", so that we don't see you on your cam. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting from a web browser?


LOGGING IN FROM A WEB BROWSER 1. Open any browser (Chrome, Safari, IE/Edge, Firefox) Go to join.zoom.us 2. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date. 3. Once in the room, be sure your video icon has a red line through it. You will want to have your camera turned off so that you only see us and we don't see you. You can also put a piece of masking tape over your devices camera lens just in case you enter and find your camera is activated. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




I'm currently registered for an Online Workshop that's in progress. Where can I view the recordings of the classes?


For students who are currently enrolled in an Online Class Series or Workshop, watch your email for links being sent of each class recording as they become available. COURSES THAT DO NOT INCLUDE HOMEWORK DEADLINES AND STRUCTURED CRITIQUES (IE. PHOTOSHOP OR PROCREATE ADJUSTMENTS TO YOUR PAINTINGS): If deadlines and formal critiques aren't included in your course, then we edit and process the class recordings in HD (high-definition) and email them to you in a week's time. Occasionally, there can be a delay in processing the recordings, but rest assured, we're doing the best we can to get them to you as quickly as possible. COURSES THAT INCLUDE HOMEWORK DEADLINES AND STRUCTURED CRITIQUES (IE. PHOTOSHOP OR PROCREATE ADJUSTMENTS TO YOUR PAINTINGS): If you're registered for an online course that includes homework deadlines and structured detailed critiques (often with photoshop or procreate), then we email students a "raw and unedited" recording of each class within 24 hours of each live event. At any time in the future that you wish to re-watch the class recordings, you'll find the "raw and unedited" versions will have been replaced with the "edited HD (high-definition)" versions. We work hard to make the HD recordings available to you as soon as possible. IMPORTANT TO NOTE: The emails we send you will be sent from <rayontheroadpainting@gmail.com>, and will include a direct link to either view the recordings via WiFi for an unlimited time or download them onto your device. If you're not receiving our emails, please get in touch with Carole, our tech support, via our contact page.</rayontheroadpainting@gmail.com>




I'm having trouble accessing my recorded videos of the classes using the coupon code I was given.


Two weeks after your Online Workshop ends, we email our students links to our edited high-definition recordings to view for an unlimited time and/or download. In this email is a coupon code which unlocks your recordings. Please view this tutorial video to learn how to redeem your coupon and obtain permanent access to your class recordings https://iplayerhd.com/player/video/3978c203-8ddf-4fa1-a0fd-ff83a47e91e7/share (Note, you will be prompted to login in or create a free account with Cleeng in the process of unocking your first video. Cleeng is our video publishing platform where we are able to make our videos available for permanent cloud-based storing.) You can also find our class recordings on our website. We post them for sale to the general public after each workshop ends. You can use your coupon code there, as well. Click on STREAM VIDEOS in the header. Find the videos from the Online class that you wish to add to your library. Click the BUY NOW button, and enter the coupon code we sent you. Be sure to click the 'activate' button. And voila! The video will be in your library. If you are still having troubles, please fill out our customer support form on our contact page.




Do I need the Zoom app on my phone if I want to connect by phone?


No, the Zoom app is not necessary. You need to have a data plan on your mobile device to join a video meeting though. When your mobile device is running in 3G or 4G/LTE mode, the Zoom app will only send a maximum of 1 MB/min of data in accordance with Apple's guideline for bandwith usage for a data plan. You will need to call: +1 (415) 762-9988 or +1 (646) 568-7788. Enter the meeting ID you wish to join followed by the # key. You will be asked to enter your participant ID. If you do not know your participant ID, simply press the # key. You have now joined the Zoom meeting.




Is the Zoom app free? I'm confused if I need to upgrade from basic.


For the student attending our live classes and demos through Zoom conferencing, the app is free. You do not need more than the basic plan. It's only for those hosting meetings of 100 or more where a pro plan is necessary.




Do I have to download Zoom to join a meeting?


You do not have to have a Zoom account to attend a Zoom conference. You will be prompted to download the software, once you have clicked on the link that we have provided. You may also wish to create an account, but that is not required to participate in a Zoom meeting.




Can I join a Zoom meeting without having an account on Zoom?


Yes. A Zoom account isn't required to attend a meeting. Users do need a Zoom account to host their own meetings or if they wish to have their name appear in the conference room. Without an account, what the other users see is the name you've given your computer. Anyone can join a meeting using the Zoom mobile apps or desktop applications for Windows and Mac.




What is the refund and cancelation policy and how do I cancel my registration?


REFUND AND CANCELLATION POLICY Refunds can be given if cancellations are made within 24 hours of the first class airing. There will be a $25 cancelation fee. Please contact, Carole, should you need to cancel: cgweihman@yahoo.com IN THE EVENT YOUR WORKSHOP NEEDS TO BE CANCELLED The student will receive %100 refund.




In my Online Workshop description, it explains that I'll receive a Photoshop Critique. What does that entail?


Depending on the specific workshop you signed up for, you'll either be asked to submit your homework assignments to our PRIVATE FORUM on our website or a PRIVATE FACEBOOK GROUP PAGE. (Submitting homework is completely optional. If you know that you won't be doing the homework assignemnts, we offer a workshop plan at a reduced price on the class registration page.) You'll post a photo of your homework assignment to the designated link we send you, which is either our private forum or a private facebook group page. And your instructor will download your image and add a photoshop critique to it suggesting design and/or color or value changes, etc. and then upload it to the private page again. This way the entire class can also benefit from seeing the critiques given.




My workshop description says that "light critiques" will be given via a private Facebook Group Page. Does that mean I need an account on Facebook?


For online workshops that describe that informal or "light" critiques will be given specifically via a Facebook Group Page, then YES, having a Facebook account IS required. We also offer some Online workshops with more structured and in depth critiques given that do not require a Facebook account. Please read the outline details of each workshop prior to registering, as all of our online workshops will mention this specifically.




Can I post images of my homework via my cell phone for my critique? And where do I post them?


Yes, you can. Take a clear image of your homework via your cell phone. Then on your cell, log on to the url address we supplied when you signed up. Depending on which workshop you're signed up for, this will either be our Private Forum on our website designed for our workshop students for the duration of the workshop ( https://www.krollroberts.com/forum) or a Private Facebook Group Page designed for the duration of the workshop ( link supplied via email 1-3 days prior to the start of your wokshop). Details of which your workshop is listed in the outline of each course. ( If you forget, you can always refer to your personal account page on our webisite by logging in in the top right corner. If it's your first time logging in, you'll need to create an account.)




Is the Private Facebook Page I was invited to permanent or just for the workshop?


We have TWO different Facebook Group Pages. One is specifically designed for posting homework assignments (for some of our online workshop offerings) and is only up during the course of the workshop, and the other is Ongoing, meant for the continuation of the discussion of the ongoing workshops given by the instructor. The later Facebook page is intended for sharing our progress and keeping the conversation going. Your instructor will visit as time permits, but critiques in the ongoing Facebook group page are not part of the package. You'll need to sign up for another workshop for more critiques outside of class.





Streaming DVDs & Videos

When I click to purchase your streaming videos, I'm prompted to login at Cleeng. What is that?


A membership on Cleeng is free. At Cleeng.com, you can create your personal online environment where you can access the Video-on-Demand content you purchased at Kroll Roberts Studio as well as other publishers that are using the Cleeng Service. PAL | atelier is our publisher and all of their video content is hosted on Cleeng. If you haven't already created a Cleeng account. Then, locate the video you'd like to stream and click the "BUY NOW" button. A new window will pop up where you can register as a new user or Login if you have an existing account.




When I purchase a streaming rental video, how do I access it again after viewing it once?


Rental purchases and Online Workshop reordings will be available within your library of purchased videos which you can access via your Cleeng account for the duration of your rental term. There are two ways in which to access your streaming content. One way to see your entire video streaming library, is to log into Cleeng.com and enter the email address and password you signed on with when you created your login with Cleeng. (Note: this is different from your site member account on Kroll Roberts Studio). Once logged in at Cleeng, you will be automatically directed to your video on demand purchases. Another way to re-watch your streaming content is to find the video or recording listed on our website, click the " Stream" or " Buy Now" link on the DVD, video, or recording you've paid for (be sure you choose the correct item you purchased, IE. unlimited, 48 hours, or 24 hours--for Online Workshop recordings, it's easy, there is only one link). Then click on " Already have access?" below the "Buy Now" button. (See illustration below.)




Can I download your streaming videos?


The only videos on our website that are available for downlaod are the "Unlimited Viewing" purchases, our LPADs (Live Plein Air Demo) recordings, and our Online Workshop recordings. To download your video, click on the "share" icon in the top left corner of the video player. A download option will appear on your monitor. Rental purchases for an unlimited time, 90 days, or 48 hours will be available within your library of purchased videos which you can access via your Cleeng account for the duration of your rental term.




I'm having trouble getting my video to stream.


If you are experiencing streaming issues there are a few simple actions you can take to improve the quality of your stream:

  • Try clearing your cache and cookies, if you're unsure on how to do this take a quick look at the question and answer to "how to clear cache and cookies" below. For more information on different devices please click here. This will direct you to our video publisher's support page.
  • Try refreshing your page or see if you can access the video from another browser and/or device.
  • Control your internet speed, do a speed test: (https://www.speedtest.net) For a reliable viewing experience at medium quality you need a minimum of 1.5Mb download Internet speed




Why and how to clear cache and cookies when videos aren't playing properly.


Sometimes your video stops playing or you can't access your account. One of the reasons for this odd behavior might be some bad data hung up in your browser's cache. Before you submit a support ticket to us, try clearing your cache and cookies. 1. To clear browser's cache & cookies on PC/ laptop: Internet Explorer Safari Chrome Opera You can also use hard fresh before you access the content again. Windows: control+F5
MAC : ⌘+shift+R/ Command+ Shift+R 2. To clear the Safari cache and cookies for iOS device: Tap Settings on the home screen. Scroll down and select Safari. Tap Clear Cookies and Data. 3. To clear the browser's cache and cookies for Android: Open your Browser. Tap the Menu button | Settings. Tap Privacy & security. Tap Clear cache and Clear all cookie data.
Note: You may also want to tap Clear history to delete your browser navigation history and tap Clear form data to delete all saved form data. Tap OK to proceed. 4. To clear the browser's cache and cookies for Windows phone: Open your Internet Explorer. Tap the ellipsis (...) at the bottom-right. Scroll down and tap Settings. Scroll down and tap Delete history. Tap Delete to confirm.




I made a purchase but I can't access the content.


Having difficulties accessing the content you purchased? Please check the following options: OPTION 1: Find the receipt that was sent to you via email when you purchased your ticket. You'll notice that there’s a link to the event on the receipt. Simply click on it and log into the event with your credentials. NOTE: If you didn't receive an email from us with your receipt, then it’s very likely that you might have mistyped your email address when you registered. If you suspect that you might have registered with an email address that contained a typo, you can contact the Cleeng support team here (Cleeng is our video publishing platform). Please provide the last 4 digits of your credit card that was used for your purchase, together with your full name. Using that information, they can try to find you in their system and resolve the issue for you. OPTION 2: You can access your event by logging into your Cleeng account at https://www.cleeng.com. This account was automatically created when you purchased your event ticket – use the same email and password to log in via Cleeng. Once you have logged in you will see your library with your purchase history. Click on the event link and you will be able to stream the content without any issues. If you have registered and purchased with a correct email, but you're still experiencing difficulties trying to log in, please try using another browser or clear the cache and cookies of the browser you’ve been using. See the tutorial in our FAQ pages that will guide you through the process, depending on the browser type and device that you're using.




Can I watch from different computers or phones at the same time?


Yes you can. When you registered/purchased on one computer/tablet/phone, you can simply use the same credentials to watch on another device. Please bear in mind that your access can be restricted when our systems detect abuse. To avoid your account being cut off, don't use more than;

  • 3 IPs for 6 hours
  • 5 different browsers




Can I stream a video from my iPhone/iPad to my Apple TV?


Definitely Yes! You can easily purchase videos and watch it directly on your iPhone and iPad as it works no matter where you are as long as you have internet connection. If you prefer to stream a video on your Apple TV, you can use AirPlay directly from your iOS devices. What you need: • iPhone, iPad, iPad mini or iPod touch

• Apple TV
Note: Your iOS device and AppleTV needs to be connected on the same Wi-Fi network.




Can I stream a video on a big screen using Chromecast?


Cast your favorite entertainment from your phone or tablet straight to the TV. Use Chrome browser and follow the steps as explained on the official Chromecast pages: http://www.google.com/chrome/devices/chromecast/learn.html




Why do I see the Cleeng name on my bank statement?


The Cleeng brand appears on your bank statements, instead of PAL atelier (the video publisher) or Kroll Roberts' Studio (the creator), because Cleeng provides us the platform and is our authorized vendor.




How do I request a refund?


If you feel you are eligible for a refund, please send us a request by filing out the tech support form on our contact page. Note: Requesting a refund does not mean that it is automatically granted. A viewer will be automatically granted a refund, 24-72 hours after the refund request was submitted, only in the following cases:  A viewer made double/multiple purchases using the same registration/login data. More than 80% of the show had streaming issues (no sound, or poor sound & video quality). The content was misleading – the description didn’t relate to actual content of the video. Refund request must be submitted less than 48 hours after the event has finished in order to be reviewed.




I'm having trouble logging on to my Cleeng account


Cleeng recently redesigned their log in page and some have experienced problems logging in. Here's how to resolve it. Head to Cleeng.com and then before logging in, try a hard refresh on the webpage. This is how...

1. Windows: Control + F5

2. MAC : ⌘+shift + R / Command + Shift + R

Also, clear your browser's cache. To clear the Safari cache and cookies for iOS device (iPhone/iPad):

1. Tap Settings on the home screen.

2. Scroll down and select Safari.

3. Tap Clear Cookies and Data.

To clear the browser's cache and cookies for Android:

1. Open your Browser.

2. Tap the Menu button | Settings.

3. Tap Privacy & security.

4. Tap Clear cache and Clear all cookie data.

Note: You may also want to tap Clear history to delete your browser navigation history and tap Clear form data to delete all saved form data.

5. Tap OK to proceed.

To clear the browser's cache and cookies for Windows phone:

1. Open your Internet Explorer.

2. Tap the ellipsis (...) at the bottom right.

3. Scroll down and tap Settings.

4. Scroll down and tap Delete history.

5. Tap Delete to confirm.

If you continue to have problems, please fill out a "request for support ticket" via Cleeng here: https://cleeng.zendesk.com/hc/en-us/requests/new





Account Login

Do I need to Create a Member Login In to Purchase or Sign Up for a Workshop on your Website?


No, the only time having a Site Membership is required is if you wish to read up on the current status of an Online Workhsop that you've signed up for and to be able to participate in our private forum designed for some, not all, of our Online Workshops offerings. If you're signed up in an Online Course, you'll recieve all the necessary info about the course via email. But, it's mandatory if your workshop package includes access to our private forum on our website to create a member account on our site if you wish to particiapte in our private forum. Having a website account is a good way to keep track of the course information in one place. So, we do recommend it. Click Member Log In in the top right corner of the webpage header. Select, " Sign Up", where it says, " New to This Site". Use the same email address you used when purchasing Online Workshops and Products from our webstore. When you return to the Kroll Roberts Studio Website again, log in using the same email address you used to create your account. Click on the 'arrow' by your name for the drop down menu of choices to view selections on your account page.




Trouble Logging In to the Website


If you are getting a "Wrong Email or Password" error message. You may be entering a different password that you signed up with. In this case, select the "Forgot Password" link. Enter your email address at the prompt. And click "Reset Password". If you are getting the error message: "This email doesn't match any account". That only means you've never actually created an account on our website using the email address you're using to log in. Perhaps you've logged in before using another email address. (You can purchase Online Courses and Products from our webstore without actually having to create a site member account.) To resolve: Try logging in again, but select "Sign Up" and create your site member account. If you are signed up for an Online Course with us, please be sure to use the email you used upon signing up. Still having trouble? Please contact our tech support, Carole. Fill out our tech support message box on our contact page and she'll assist you.





Live Plein Air Demos (LPADs)

Can I LOGIN to your site and read about your live demo content on your blog if I don't buy anything?


Absolutely! Our Member Pages are a great way for us to get content to our paid participants of our live demos, but also share what we're up to. The only part of our "Members" content that won't be accessible to you, are our password protected videos (and in the future, password protected photo albums). Head on in there, anyting you see is for your viewing pleasure.




When I sign up for a LIVE DEMO, how do I watch it?


If you plan to join us LIVE. You'll want to familiarize yourself a little bit with ZOOM first. The Zoom App is easy to download and run on your laptop, tablet or desktop. Zoom will enable you to watch us in REAL TIME as opposed to registering for our LPADS and simply watching the recordings. Try it out. Just head to their website here to download the app: https://zoom.us and follow their easy online instructions. Zoom also has a great FAQ guide in case you get lost.




I've never used Zoom to join a meeting. Is there anything I should know?


It's easy to join a Zoom meeting. You can learn how to join by watching this quick tutorial on Zoom: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-




How do I join a Zoom meeting using Windows on my PC?


LOGGING IN WITH WINDOWS 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting > Join.
Note: You can join a meeting with or without signing in. 5. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Also select if you would like to connect audio and/or video (in our conference rooms, you'll want to have your video turned OFF so that you are only looking at US. If your video is turned on, then we will see you via your computer's camera.) Select Join. 6. Leave the "don't connect to audio" box unchecked and the "turn off my video" box checked. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting using Mac?


LOGGING IN USING A MAC 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting > Join.
Note: You can join a meeting with or without signing in. 5. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Also select if you would like to connect audio and/or video (in our conference rooms, you'll want to have your video turned OFF so that you are only looking at US. If your video is turned on, then we will see you via your computer's camera.) Select Join. 6. Leave the "don't connect to audio" box unchecked and the "turn off my video" box checked. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting using an iPhone?


LOGGING IN WITH YOUR iPHONE 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting > Join.
Note: You can join a meeting with or without signing in. 5. Select Join. 6. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting using an Android phone?


LOGGING IN WITH YOUR ANDROID PHONE 1. Head to https://zoom.us and create a login or sign in. 2. Download the Zoom app to your device. 3. Launch Zoom by clicking on the Zoom app on your device. 4. Select Join A Meeting
Note: You can join a meeting with or without signing in. 5. Select Join. 6. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date and input your name. Keep "Don't Connect to audio" in the OFF position so that you can hear us. But, be sure to select, "Turn Off My Video", so that we don't see you on your cam. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




How do I join a Zoom meeting from a web browser?


LOGGING IN FROM A WEB BROWSER 1. Open any browser (Chrome, Safari, IE/Edge, Firefox) Go to join.zoom.us 2. Enter the Meeting ID number that you received in an email from us just prior to your online meeting date. 3. Once in the room, be sure your video icon has a red line through it. You will want to have your camera turned off so that you only see us and we don't see you. You can also put a piece of masking tape over your devices camera lens just in case you enter and find your camera is activated. Note: You will have the option to turn your microphone on or off during our meeting unless your host has disconnected your microphone manually. The host will determine when someone can speak. Most of our meetings, students will only use the chat window to ask questions that the host then relays to the instructor.




I paid to attend your (LPAD) live plein air demo and I misplaced (or didn't receive) my password to view your demo recording.


You should have received an email from rayontheroadpainting@gmail.com, containing your password within 3 days after the live demo date and time. If you didn't recieve it, please check your spam folder. If it's still not there, our apologies! Please contact our tech support, Carole. Fill out our tech support message box on our contact page and she'll assist you.





Our Private Forum

Who is allowed access into the private forum?


If you signed up for an Online Workshop plan that included our "private forum" in your plan, then you will be given permission to access. You will need to have a site member account on our website in order to obtain access. (Note: Even though you signed up for an Online Workshop, you do not automatically have a site member account. You'll need to create your own account upon registering.) Once you've signed up as a member, give us 24 hours to add you to our database and give you access. If you need this process rushed, please contact Carole, our tech support, via our contact form on our contact page.




How do I enter the forum, post images, and change settings?


Watch this tutorial that Carole made showing how to log in and use our forum: https://iplayerhd.com/player/video/ea0e0486-2861-4f88-a8d2-9913d8889204/share




How do I post more than one image in a single post?


Watch this tutorial that Carole made showing how to post multiple images in one post. (Note, there is no sound dialouge in this video. Just watch and learn): https://iplayerhd.com/player/video/be92caa3-39d6-4612-b0d3-981f59101476/share





Website Functionality : Enabling 3rd Party Cookies

How do I enable 3rd Party Cookies on my Browser?


Cookies play an important role in our browsing experience. Without them, using the web would be a much more frustrating experience and many sites would be hard to navigate and operate. So, below are step by step instructions on how to enable the 3rd party cookies on your web browser: Google Chrome Windows user - Click the Chrome menu and select Settings. (Mac user - choose Chrome > Preferences). Near the bottom of the page, click Show advanced settings... In the "Privacy" section, click Content settings, then to cookies. In the cookies page, make sure the slider is off to Block the 3rd party cookies. Close and reload the browser. Mozilla Firefox Windows user - Click on the Tools menu, and then select Options. (Mac user - choose Firefox > Preferences). Select the Privacy & Security panel. Under Cookies and site data, set the checkbox to Accept cookies and site data from websites. Note: Make sure that 'Accept third party cookies and site data' is been set to “Always”. Close and reload the browser. Safari Choose Safari > Preferences, and then click Privacy. In the "cookies and website data:" section, uncheck the box to allow all the cookies. Close and reload the browser. Internet Explorer Click the Tools button, and then click Internet Options. Click the Privacy tab. Under Settings, go to Advanced Settings. Then click on accept radio button at First Party and Third Party Cookies. Click Ok to close the settings and reopen the browser. Microsoft Edge Click on the 3 horizontal dots on the top right corner and then click Internet Options. Then drag nearly the bottom and go to Advanced Settings. Under the Privacy Section, drag down until you find a text box which has 3 options to Allow/Block the cookies. Choose “Don’t block cookies”. Close and reopen the browser. Safari on IOS Click on the Settings icon and locate safari. Click on Safari and go to the nearly bottom for Privacy & Security section. And make sure that Block all cookies are not enabled Close and reopen the browser. Chrome on Android Click the three vertical dots on the top right corner in the Chrome and select Settings. Find the advanced section and go to Site settings. Inside the site settings, click on cookies and tick the “Allow 3rd party cookies” checkbox. Close and reload the browser.





Video Player

All I see is a black box when I open your video link


For Google Chrom Users: Try disabling hardware acceleration in Chrome’s Advanced Settings. You can get to Settings from the options menu or just type: chrome://settings in the address bar in your browser window and hit Enter. Next, scroll down near the bottom and under the System section, turn off “Use hardware acceleration when available” and relaunch Chrome. Then click on the video link again and see if it works. If you continue to experience issues, please contact us via our contact page.